Key Terms: Affinity Grouping, Analytical CRM, Association Detection, Automatic Call Distribution, Business Intelligence, Call Scripting Systems, Campaign Management System, Classification, Clustering, Contact Center, Customer Relationship Management, Cross-selling, Data Latency, Data Mining, Employee Relationship Management, Estimation, Forecasts, Interactive Voice Response, Market Basket Analysis, Parntership Relationship Management, Personalization, Predictive Dialing, Sales Force Automation, Sales Management System, Statistical Analysis, Supplier Relationship Mangement, Time Series Information |
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