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Customer Service Systems


Why we need customer service systems

 
 
 
 
 
 
 
 
 
 
 
 
Design of service systems

Marketing, operations, and global environment considerations have significant implications for the design of a service system. Three criteria used to classify service systems include:

  • customer contact,
  • capital intensity
  • level of customer involvement.

 

 

Over two-thirds of customers (68%) who seek a new store do so because they are treated with indifference at their current one.
Most customers will leave not because of prices or selection or convenience but over ONE bad customer service experience.
 
In most industries in today's market place, CUSTOMER SERVICE plays a keen role. Many business models have shifted to a customer-driven plan which requires feedbacl from said customers. Consumerism
 

WHAT IS A CUSTOMER SERVICE SYSTEM?

A service system (or customer service system, CSS) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers.
 
According to Marlyin Scholl, good customer service has the following foundations:
 
  • treat customers with respect;
  • provide them with the information they need;
  • make their shopping experience easy and satisfying;
  • when you make a mistake, make it up to them.
HOW TO BUILD A CUSTOMER SERVICE SYSTEM
 
 
First your company needs to build a foundation.Have a sense of the quality and type of customer service you desire. Many companies have strived for total quality management.
 
Because of the advancement in technology, you can find customer service system software that will easlily help you store customer data and provide results. These systems will measure cusomter satisfaction accoriding to customer expectations.
 
Click on any of these links to see examples of customer service systems being offered on today's market:
 

 

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