Over two-thirds of customers (68%) who seek a new store do so because they are treated with indifference at their current one.
Most customers will leave not because of prices or selection or convenience but over ONE bad customer service experience.
In most industries in today's market place, CUSTOMER SERVICE plays a keen role. Many business models have shifted to a customer-driven plan which requires feedbacl from said customers. Consumerism
A service system (or customer service system, CSS) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers.
According to Marlyin Scholl, good customer service has the following foundations:
HOW TO BUILD A CUSTOMER SERVICE SYSTEM
First your company needs to build a foundation.Have a sense of the quality and type of customer service you desire. Many companies have strived for total quality management.
Because of the advancement in technology, you can find customer service system software that will easlily help you store customer data and provide results. These systems will measure cusomter satisfaction accoriding to customer expectations.
Click on any of these links to see examples of customer service systems being offered on today's market: