Chapter 2: Collboration, content management, workflow control, collaboration system.
Chapter 3: Value Chain, Primary and Support Activities. Michael Porter’s models for industry structure, competitive strategy, and value chains.
Chapter 4: Computer Hardward, CPU, Input, Output, Memory, Storage. Computer as binary machine, bit, byte, ACSCII, Kilobyte, Megabyte, Gigabyte, Terabyte. Moore’s Law. Client-server, thin client, thick client. Cloud computing. Operating System, Windows, Mac OS, Unix, Linux. Application software market, horizontal-market, vertical-market. Open source software. Creating a budget for an information system.
Chapter 5: Database terms: entity, field, record table. Table relationships: primary key, foreign key, one-to many, one-to-one, many-to-many. Database metadata. Database Query. Enterprise DBMS. Data model, Entity Relationship Diagram, 1:N, N:M. Database Normalization. Database Administrator.
Chapter 6: Networks: Lan, WAN, Internet. Switch, Computer Network. Network Interface Card, NIC and WNIC. Cables, UTP and optical. Components of a LAN. WAN, using leased lines or public switched network. Virtual Private Network. Internet Service Provider. Modem, dial-up, DSL, cable, wireless. Encryption. Firewall, packet filtering, perimeter, internal. TCP/IP – OSI System (five layers). Packet Switching on the Internet. HTTP and HTTPS. HTML, URL, Web Browser, IP Address. World Wide Web, www. Hosting a site on the internet, Domain name. Four Stages of Business Process Management.
Chapter 7: Business Process Modeling Notation. Information Systems in Business Process Management. Sales and Marketing Systems.
Four Stages of Business Process Management. Business Process Modeling Notation. Information Systems in Business Process Management. Sales and Marketing Systems. Operations Systems. Manufacturing Systems. Customer Service Systems. Human Resource Systems. Accounting Systems. CRM, Customer Relationship Management. ERP, Enterprise Resource Planning.
Chapter 8: e-Commerce. Merchant Companies and Non-merchant companies. B2C, B2B, and B2G Transactions. Auctions, clearinghouse, electronic exchange. E-Commerce three-tier architecture, user, server, database. Supply chain and information systems, bullwhip effect. Web 2.0. Social Networking. Mash-ups. Electronic Data Interchange (EDI) and eXtensible Markup Language (XML)
Chapter 9: Business Intelligence Systems. Data-mining, cluster analysis, market-basket analysis, decision trees. RFM Analysis. Online Analytical Processing (OLAP). Data warehouse, data mart. Knowledge Management (KM).
Chapter 10: Systems Development Life Cycle (SDLC), requirements analysis. Rapid Application Development (RAD), Joint Application Development (JAD). Implementing a System, parallel, plunge, phased, pilot. Object Oriented Programming.
Chapter 11: Functions of Information Systems (IS) department. Outsourcing.
Chapter 12: Identity Theft. Threats to Information Security, hackers, phising, spoofing, sniffing, malware, spyware. Authentication, password, smart card, biometric. Digital Certificate