All businesses can achieve a viable gain if they discover methods that enable them to cut costs and reorganize and structure their business processes. All businesses and organizations are only as valuable as their business process is. If a business articulates reasonable processes, it can assist them in achieving their aspirations in a timely and accurate manner. This is why business process is so important.
The term Business process is basically an unvarying set of actions that achieve a particular assignment or goal for its customers or clients. Wikipedia gives another definition here: http://en.wikipedia.org/wiki/Business_process.
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(1) Management processes, which are the processes that administer the process of a system. Average management processes can consist of Corporate Governance and Strategic Management.
(2) Operational processes, which are processes that make up the foundation business, as well as produce the primary value stream. Average processes are Purchasing and Sales.
(3) Supporting processes, which maintain the main processes. Some instances that this would be used is in accounting or recrutiment.
In addition, customers face business processes as well as businesses.
A customer facing process is when a product or service that is obtained by a businesses outside customer.
Some examples of this are marketing campaigns, customer service and discounts.
A business facing process is undetectable by the outside customer, but is vital for the business’s mangement to be successful.
Some examples of this are employee rewards, internal budgets, and employee training.
Business process improvement refers to efforts made to comprehend the existing process and make enhancements based on that. Every single business out there can use improvement in some sort of way, shape or form. Just like no person is perfect, no business is either. Some ways a business can progress is by getting rid of repeats and by advancing effectiveness and efficiency. This means getting things done faster, easier and most importantly less costly. Business have no other choice but to be constantly updating and improving their systems due to the constant demand from their cliental. The ability to do this in a timely manner is also referred to as sensitivity.
The term Business process reengineering refers to the study and redesign of workflow within and between activities. It presumes that the current process is unrelated, faulty or doesn’t work, and must be recreated from the beginning. This allows designers to disengage to work on an entirely new process rather than make additions to an existing one.
Some questions one may consider before they select a process to reengineer are:
- What is wrong with the current process?
- Will reengineering or recreating the process be achievable?
- What kind of impact will the new process have on customers?
- Will amending this process increase revenue and profits?
Lastly, the business process management incorporates all business processes to make each process more successful. It’s just like a puzzle, every piece has to be in order for it to be complete.