Information Systems in Business Process Management
Business use Information Systems(IS) in their Business process management(BPM) by the use of software, hardware and networks that enhance or re-design their methods and techniques in attaining better results and better ways to analyze, operate and process data.
First, we need to understand what Business Information System is and what roles it plays in BPM. Information Systems is what technology your company uses to move information from the consumer to the company or what security process it uses to secure their assets. It's the steps a company takes from point A to point B to accomplish a task. Simple examples from a coffee shop using software to track their inventory, the day it arrived and the day it was sold to a customer. To a weapons manufacturer trying to secure and protect their newest prototype weapons. The steps it takes to secure its facilities and the security clearance each employee may have depending on their role.This are all Information Systems that are implemented to help Business Process Management.
When a business use software enhancements to process data it uses a form of BPM but the way it uses it depends on IS. A register rings up sales, either be at one of their branches or at every branch of the company even if the technology is outdated they are using Information System in their BPM. If the registers are outdated the reports and journals that come from that register will also be outdated. With the introduction of a new registers that uses a point of sale system software the register will capture the sales and make them readily available for viewing to management even before the branch closes for the day. But if a company desires to view all its branches sales they could do so by enhancing their software to a web server base Point of Sale system where data collected at any branch will be readily available for viewing and printing.
Tulu Tanrikorur said that Information Systems in Business Process Management in Informationweek that it is too broad and it includes too many components but there are two components that are known and are used commonly. First component, a person-to-person and the second component a system-to-system.Both components are a process management system that use human or human and computer systems to accomplish tasks. An example of a person-to-person component would be to give roles to each employee. You would have a Line Employee, Lead,Supervisor,Manager,IT Engineer, etc. Each of this roles gives permission and assigns a certain task that must be accomplish or completed. An Employee works on a task, the Lead provides the task to the line employee from a project that was assigned by a Supervisor that was assigned by a manager. This process uses human information system to communicate procedures and follow policies. While system-to-system uses computers to do tasks. An example would be a computer that is used by an employee to record sales and the software the employee uses has capability to link and compare the sales of the day with everyone else. The system to system uses human information system and computer terminals to complete a task or job. Both o this components have usefulness in any business. Some need person-to-person task management while others that are more technologically incline need the system-to-system component.
Information System revolutionize Business Process Management since it helps add the automation and technology assistance that companies need to survive or to compete in our global environment. Information System truly is a driver for a better BPM. Another example of how Information System in Business Process Management helps. A simple task of reducing traffic in a heavy traffic city. Before Information Systems, the task to control traffic was heavily weighted on traffic control officers. But as time passed, Information Systems took a bigger role, the implementation of traffic cameras that help move traffic along by turning on a green light more often on a certain direction than on another. The use of RF's is also part of a Information System, RF's can be attached to cars or/and taxis to see where they are stopping or congesting(pegtech). The process the city takes to monitor, implement and construct a plan to help reduce traffic congestion is BPM.
No matter what tools, equipment or man power a company uses to create their Business Process Management system. It needs Information System in order to accomplish their goals or task faster, securely and with minimal resistance. Software can be upgraded, changed or implemented but if the BPM does not have IS then the system will slowly take a company down the road to bankruptcy. When a company combines human information systems with system information system we begin to see the effects of Information Systems in Business Process Management. We see a more robust, technologically inclined and healthy company that is capable to adapt to their changing environment. A last example, how information system has helped Ford stay in business since it fist introduce the T-modules from 1908 to 1927(wiley). Their use of the first assembly line compare to the traditional way of crafting a car. The Cars today are still made in assembly lines but not all parts are made by human beings but robots with advance information systems that carry procedures and commands in assembling the car.